Ever try changing a flight online and end up in an endless loop of error messages? That was me with Volaris last week. Needed to adjust my booking, but their site wasn’t cooperating. Asked in a travel group if anyone had dealt with it before, and someone suggested reaching out to
volaris customer service. Sent a few messages, got some automated replies, but eventually, a real person helped. Took longer than it should have, but at least I didn’t lose my flight credit. Why is booking easy but making changes a nightmare?